Shinel Care End-User Licence Agreement (EULA)

[DRAFT - to be reviewed by a lawyer before commercial use] Please read this agreement before installing. By installing or using the software you agree to it on behalf of the hospital, clinic or business that bought the licence ("you"). 1. LICENCE, NOT SALE The software is licensed, not sold. Shinel Studios keeps all ownership, copyright and other rights in the software. You receive a non-exclusive, non-transferable right to use it on the computers and for the modules, users and period stated in your licence key and invoice. 2. WHAT YOU MAY NOT DO You may not, and may not allow anyone else to: a) copy, sell, rent, lend, share or give the software to anyone else, or install it on more server computers than your licence allows; b) reverse engineer, decompile, disassemble, de-obfuscate or try to obtain the source code, except where the law expressly allows it; c) change, patch or work around licence keys, module locks, trial limits, integrity checks or any other protection, including with automated or AI tools; d) remove or change copyright notices, branding or this agreement. Doing any of these ends your licence immediately, without refund, and may lead to legal action. 3. YOUR DATA All patient and business data you enter belongs to you. The software stores it on your own computer. Shinel Studios does not receive patient data, except when you choose to send it to us for support (for example during a remote support session you start). You are responsible for your legal duties as the holder of that data (including under the Digital Personal Data Protection Act, 2023), for keeping the computer secure and for keeping backups. If your licence ends, the software becomes read-only: you can still view, print, export and back up your records. 4. TRIAL A trial lets you evaluate the software for 30 days. Printouts made during the trial are marked as such. After the trial the software becomes read-only until a licence is activated. 5. UPDATES AND SUPPORT Updates and support are provided while your support plan (AMC) is active, as described in your invoice or support agreement. 6. WARRANTY The software is provided "as is". Shinel Studios will make reasonable efforts to fix reported defects during an active support plan, but does not promise the software will be error-free or uninterrupted. The software is a record- keeping and billing tool; it does not give medical advice. Clinical decisions remain the responsibility of qualified medical staff. 7. LIABILITY To the extent permitted by law, Shinel Studios is not liable for indirect or consequential loss, loss of data or loss of profit. Its total liability is limited to the licence fee you paid in the twelve months before the claim. 8. GENERAL This agreement is governed by the laws of India. Courts at [CITY, STATE] have jurisdiction. Shinel Studios - [email protected]